Privacy Policy
Last updated: August 12, 2026
This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number or other details to help you with your experience.
When do we collect information?
We collect information from you when you subscribe to a newsletter, respond to a survey, fill out a form, Use Live Chat, Open a Support Ticket or enter information on our site.
In addition to collecting consent through our website, we may also obtain opt-in consent via alternative channels, such as phone, email, SMS, or in-person interactions. SMS opt-in or phone numbers collected for SMS purposes are not being shared. In these instances, we ensure that individuals are provided with a clear and comprehensive explanation of how their personal information will be collected, used, stored, and shared. This includes a link to or provision of our full privacy policy, as well as obtaining explicit and affirmative consent through a documented process, such as verbal agreement, email confirmation, or a signed consent form, prior to processing their personal data. We ensure that consent collected outside the website adheres to the same rigorous standards of transparency, purpose limitation, and data protection as on-site consent. Any phone number collected will be used solely for the purposes of communicating about potential projects or ongoing projects. Your phone number will never be used for marketing purposes.
Mobile Information and SMS Consent
What personal information we collect. When you submit a form on our website, or provide your information to us by phone, email, or in person, we may collect your name, email address, mailing address, mobile or landline phone number, and details about your project or service request.
How we use your personal information. We use this information to respond to your inquiry, schedule and confirm appointments, send service and installation updates, provide billing and invoice notifications, communicate account status, and follow up with you about current or potential projects.
Who we share your personal information with. We do not sell, rent, or trade your personal information. We share personal information only with service providers who help us operate our business — such as our scheduling, billing, and communications platforms — and only to the extent necessary for them to perform that work on our behalf.
SMS consent is not shared with third parties. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties or affiliates under any circumstances. All other categories of personal information are subject to the sharing terms described elsewhere in this policy.
How you can opt out. You may opt out of text messages at any time by replying STOP to any message you receive from us. For assistance, reply HELP, text HELP to (225) 304-6485, call us at 225-906-2589, or email
Full details of our text messaging program are set out in the SMS Terms & Conditions section below.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To allow us to better service you in responding to your customer service requests.
- To send periodic emails regarding your order or other products and services.
- To follow up with them after correspondence (live chat, email or phone inquiries)
- To send text messages regarding appointment reminders, billing, or account status, where you have given consent to receive them.
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Our website is secured with an SSL certificate. All information you submit through our website is transmitted over an encrypted connection.
Do we use 'cookies'?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
- Understand and save user's preferences for future visits.
- Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, some of the features that make your site experience more efficient may not function properly.
Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information. Mobile opt-in consent and SMS-related data are never shared with, sold to, or transferred to any third party or affiliate for any purpose.
Third-party links
We do not include or offer third-party products or services on our website.
California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf
According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above.
You will be notified of any Privacy Policy changes:
- On our Privacy Policy Page
Can change your personal information:
- By emailing us
- By calling us
- By chatting with us or by sending us a support ticket
How does our site handle Do Not Track signals?
We honor Do Not Track signals. When a Do Not Track (DNT) browser mechanism is in place, we do not plant tracking cookies or serve targeted advertising.
Does our site allow third-party behavioral tracking?
We use trusted third-party analytics services to understand aggregate website traffic and improve our site. These services do not receive your phone number. Mobile opt-in consent and SMS-related data are never shared with, sold to, or transferred to any third party or affiliate for any purpose.
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.
We do not specifically market to children under the age of 13 years old.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
- Other
Within 90 business days
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
- Send information, respond to inquiries, and/or other requests or questions
- Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CANSPAM, we agree to the following:
- Not use false or misleading subjects or email addresses.
- Identify the message as an advertisement in some reasonable way.
- Include the physical address of our business or site headquarters.
- Monitor third-party email marketing services for compliance, if one is used.
- Honor opt-out/unsubscribe requests quickly.
- Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at
SMS Terms & Conditions
Program description. By opting in to text messages from Acadian Home Theater and Automation, you agree to receive messages related to appointment reminders and scheduling, service and installation updates, billing and invoice notifications, and account status notifications.
Message frequency. Message frequency varies.
Cost. Message and data rates may apply. Acadian Home Theater and Automation does not charge for these messages, but your mobile carrier's standard message and data rates apply.
How to opt out. To opt out at any time, reply STOP to any message you receive from us. You will receive a single confirmation message, and you will not receive further text messages from us unless you opt in again.
How to get help. For assistance, reply HELP, text HELP to (225) 304-6485, or visit our website at https://aciexperts.com. You may also call us at 225-906-2589 or email
Carriers. Carriers are not liable for delayed or undelivered messages.
Privacy. Visit https://aciexperts.com/privacy-policy for our privacy policy and these terms and conditions. SMS consent is not shared with third parties.
Eligibility. You must be 18 years of age or older, and the account holder or an authorized user of the mobile number you provide, to opt in to text messages from us.
Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.
Acadian Home Theater and Automation
10552 Perkins Rd.
Baton Rouge, LA 70810
Phone: 225-906-2589
Email:
Website: https://aciexperts.com
